Hacked - Authenticator check?

#0 - Aug. 27, 2010, 6:24 p.m.

Hi,

It was a nice surprise this morning to wake up and find out that my sister's account had been hacked and my guild bank was emptied.

The reason she had access to more than the first tab (the rest being me and my husband's personal space) was because she had an authenticator.

I was wondering if I could be told if the authenticator is still on the account that did the looting?

Also, am I just supposed to make an in-game ticket for this?

Harlsoco

#9 - Aug. 27, 2010, 9:26 p.m.

That does seem like quite the surprise to wake up to, Wren. :/

Q u o t e:
I was wondering if I could be told if the authenticator is still on the account that did the looting?

Unfortunately, we are unable to provide details of another players account, so I cannot confirm one way or another if an authenticator was on the account at the time of the compromise. You may wish to speak with your sister and explain the situation to her. She may have more insight as to what occurred.

Q u o t e:
THAT WAS FAST.

My ticket was responded to within two mins of me opening it!

/dance

Awesome! \o/

It looks like an investigation is underway. :)

Trainee

#12 - Aug. 28, 2010, 12:30 a.m.

I glanced in at your sister's account, Wren, and it looks like she has already been referred to our Investigators for recovery. She should have received some e-mail, so have her check when she gets a chance. =)