Sonoen explain this

#0 - Aug. 24, 2010, 4:23 a.m.
Blizzard Post
2 things actualy.

1. Have had a few incidents with a family members account being compromised. Wipe all 3 comps i the house, start over. Set parental controls, scan with 3 different AV/spybot/malyware sacnners. Nothing.

Yet, compromised again ... and better yet ... the "hackers" logged in AFTER the time parental controls locked the account for the night. Nice, we can't access the account after midnight, yet ... THEY can ???

Yeah, yeah, get authenticators ... finaly will have the cash on the debit card this next week, times have been tough, pay cash or can't have it type deal lately. Besides the fact ... If passwords were case sensitive "cough,cough" authenticators wouldn't/shoudn't be needed.

Still, how can a hacker log in after hours, when I can't ???


Thanks /sigh

2. Guildies acount gets compromised. Guild setting are 300g per main, per day. Hmmmm, this main was able to get 300 x 4 within one hour ... Huh ?

I'd like to see REAL, explanations of how either can happen ......
#1 - Aug. 24, 2010, 4:34 a.m.
Blizzard Post
I've seen no mention of your email, Bookert.

While this could be yet undetected malware or responses to phishes, it could also be compromised email accounts.

An authenticator would be an excellent addition. You don't have one of the devices supported by the mobile apps?

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109