Bad customer service this weekend

#0 - Aug. 30, 2010, 2:15 a.m.

I've opened a petition about 7 times this weekend for a restoration request and each time I've done this, the ticket has been closed and I've received an in game mail notification form letter response that is targeted to someone reporting harassment, that has ABSOLUTELY nothing to do with my petition. I haven't even 1 time received the in game "if you need further help, click here" option. I even asked to speak with a supervisor on my last request and the ticket has been closed an I've received the same form letter response.

The form letters are all signed by different Game Masters. I don't know how they could all come to the same conclusion that I'm needing assistance with harassment. I don't need assistance with harassment. I need help with a restoration and this is getting extremely frustrated.

I'd say about 1/2 of my tickets (again, all for the same issue) have been closed WHILE I've been playing.

I'm probably going to be on for a while and I really need a gm or gm supervisor to talk to me asap because this is unacceptable.

Harlsoco

#16 - Sept. 1, 2010, 3:25 p.m.

Q u o t e:
This issue was resolved.

However, I must be going crazy, because I just accidentally deleted the Rogue again. I just got done buying her epic flight, she had boa chest, shoulders, 2 daggers, and 2 swords.

I really need to not try to make and delete a new toon after pulling an all-nighter or at least before having a couple cups of coffee.

Thanks to the tips I got from this thread before, I went straight to the wow email this time.

=(

I am glad to hear that the initial issue was resolved, JalapeÃ±os, although not to your satisfaction. If you are not satisfied with the way an issue was addressed, we request you take the time to email the Game Master Supervisors at [email protected]. You may also fill out the Customer Satisfaction Survey, which will be reviewed by the proper parties as well.

With that said your current ticket for the accidental deletion is in fact in the proper queue for restoration. Hang in there. We will get to your ticket as soon as possible.