Banned Account

#0 - Aug. 26, 2010, 5 p.m.

My friend got a keylogger on his account after he had quit wow. Blizzard then banned the account because they picked up a keylogger. And when he sends an email, all they do is send him troubleshooting. He can't get into his account because the keylogger changed the password and put an authenticator on it. It was recently too, because he tried to sign in a few weeks ago and just said it was frozen, now it says it's been banned due to keylogging. Please help.

Zenlyth

#6 - Aug. 26, 2010, 7:20 p.m.

Heya Druidzier,

Please have your friend run virus scans and secure his account. He can recover his account by calling Billing and Account services here:

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

https://us.blizzard.com/support/webform.xml

Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time.

For tips on how he can secure his account please have him visit the following links:

Security Checklist

http://us.battle.net/en/security/checklist

Account Security

http://us.battle.net/en/security/

Let us know if you need further assistance, thanks!