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Account hacked

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Spanknya
#0 - Aug. 26, 2010, 4:19 p.m.
Blizzard Post
My son's account got hacked a couple of months ago. He still can't log into the game. Is there a number where he can get a hold of someone to re-establish his account?
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Harlsoco
#2 - Aug. 26, 2010, 5 p.m.
Blizzard Post
I am sorry to hear about your son’s compromise, Spanknya. I am sure for the last couple of months he has been frustrated with this situation.

If he is unable to log into the account, and is unable to retrieve the password through the website, contacting Account Services is the best solution.

The Password Retrieval process begins here:
https://us.battle.net/account/support/password-reset.xml

Keep in mind we will need to speak to the registered account holder, so if your name is registered to the account, we will need to speak to you directly.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:



Contact page: http://us.blizzard.com/support/article/contactbilling
International contact page: http://us.blizzard.com/support/article/international

Good luck!