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New Phone...authenticator needs reset

Forum Avatar
Fineas
#0 - Aug. 24, 2010, 6:31 a.m.
Blizzard Post
I have just installed my new phone and tried to log into game and my authenticator codes have reset which does not allow me to login.

What are the steps I need to take to get Blizzard to disable my current authenticator and allow me to hook up my new one.

cheers
Forum Avatar
Orlyia
#2 - Aug. 24, 2010, 10:02 a.m.
Blizzard Post
A call to Billing may very well resolve this - a lot depends on our ability to verify your identity. We are VERY careful about removing authenticators....and that is for your protection.

If they can't do it over the phone for you, they can supply you with further steps.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283
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Orlyia
#5 - Aug. 24, 2010, 10:56 a.m.
Blizzard Post
Q u o t e:
Thanks

Pity you dont have freecalling from New Zealand :(


Actually - the Australian number should work from a landline there.