Latency Issues - Multiple Realms - 8/18/10

#0 - Aug. 18, 2010, 4:31 p.m.

UPDATE:

The issue has been resolved. :)

If you continue to experience performance/latency issues, please update the thread.

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Good morning folks,

We are aware of several realms experiencing latency/performance issues and are working to resolve the issue as quickly as we can. Any and all updates will be posted in the thread below:

http://forums.worldofwarcraft.com/thread.html?topicId=26560565966&sid=1

Q u o t e:
We are currently investigating latency/performance issues affecting multiple realms. We are unable to provide an estimate on when these issues will be resolved, but please check back here for updates as they become available.

The following realms are known to be experiencing latency issues currently:

Antonidas
Anub'arak
Blackwater Raiders
Bladefist
Borean Tundra
Cairne
Cenarion Circle
Cenarius
Darrowmere
Drak'Tharon
Drenden
Echo Isles
Farstriders
Fenris
Garrosh
Hydraxis
Hyjal
Korialstrasz
Lightbringer
Maiev
Misha
Mok'Nathal
Moon Guard
Nazgrel
Nesingwary
Nordrassil
Quel'dorei
Ravenholdt
Rivendare
Shandris
Shu'halo
Sisters of Elune
The Forgotten Coast
Tortheldrin
Uther
Vashj
Winterhoof
Wyrmrest Accord

Thank you for your patience and understanding while we work to resolve these issues.
Wymdar
Blizzard Entertainment

Harlsoco

#23 - Aug. 20, 2010, 10:20 p.m.

I apologize for the confusion all –

The initial issue regarding latency on the aforementioned realms has since been resolved, and as such, I will be locking this thread.

As the majority of these cases are in no relation to the initial issue, please utilize the “Report Lag” feature in game. This feature may be located by clicking on the Help Request option. This option is located in the small navigation tray near the bottom of your screen and symbolized by a red question mark icon.

This will bring up the In-Game Knowledge Base window, a database full of support articles for your reference. Four options will also appear towards the bottom of the window:

Selecting the Report Lag button will open up a new intractable window in which you will be asked to specify what type of latency you are experiencing. You will be able to select from the following options:

After you click on one of these options, your report will be issued immediately and the selection will result in a confirmation window which will be displayed for your acknowledgement. If more than one form of latency is being experienced, a report can be issued in each appropriate category. These reports will not be accompanied by a Game Master interaction, but instead will utilized as a diagnostic tool by our Realm Technicians to help potentially identify underlying causes of latency so that they may be addressed.