I love you blizzard.

#0 - Aug. 18, 2010, 8:24 p.m.
Blizzard Post
i love your customer service. or at least the phone service. i got hacked recently, the online in game gm's where crap, wouldnt help me a bit and just brushed me off, the person on the phone helped me round out everything, retrieved my account email from the hackers, reset my password, and even contacted the restoration team for me. everything was all back to normal within the hr of the call.
#1 - Aug. 18, 2010, 8:38 p.m.
Blizzard Post
I'm glad things worked out for you, Martyre.

Please realize that things can be done over the phone that simply cannot be safely done through any other form of contact - including ingame.

If you were compromised, would you appreciate them contacting a Game Master and just changing all your information by submitting a petition?