Paid Name Change Error

#0 - Aug. 31, 2010, 5:13 a.m.

I recently returned to WoW and decided to change the name of one of my characters. After I entered my credit card information and hit enter I received an error page with a peon scratching his head. The change is not showing up on my transactions page and I can log onto the character, however I can't change it to the name I want. I can't even make a character with the name I am looking for. When I log into game and try to add the name I am looking for as a friend it says player not found.

I made a throw away character with the name before starting the process to see if the name was available which it was. I deleted the character and now I can not remake characters under the desired name.

My question is, is there some kind of error holding up my name or and I just that unlucky that someone else got the name I want a split second before I did?

Orlyia

#1 - Aug. 31, 2010, 7:54 a.m.

I'm a little confused - if the transaction didn't go through that would be why it's not set for a change.

I'd recommend giving Billing a call on this.

You don't want to continue requesting a service as that could result multiple pending charges being generated. Those don't actually withdraw any funds, but they can reduce your available balance or credit line until they clear.

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