Account Locked??

#0 - Aug. 30, 2010, 7:10 a.m.
Blizzard Post
My other world of warcraft account has been locked, I received an email from blizz confirming so, and whenever i try login i get the same response. However before that account lock i have received numerous emails saying that details have been changed. I believe that they have not only changed the password to the account, but also the security question, as it is not what it was before. On top of this it seems as tho they have had a field day with my credit card. To be frank, i have had enough. I am sick of being bother by scammers and tbh i was looking at quiting anyway, so basically my question is this:

if the account is locked, will i still be charged the monthly fee for game play? and can the acct still be accessed by the hacker, and the credit card details used?

cause if not, im not even going to bother getting it all resolved cause i just simply do not have the time.
#2 - Aug. 30, 2010, 11:25 a.m.
Blizzard Post
If they changed your email - none of the other details are going to follow properly either on recovery.

It is extremely important to followup on this immediately - as well as finding the source.

Can you give me a character name/realm of the account in question?

Now, as far as your credit cards - if they 'had a field day' with them, they likely got the information from the same source they got your WoW information - but it wasn't from us.

Your credit information does not show - and even using it for services on the same account, it has to be re-entered. Just having it on file wouldn't let them use it.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109