#2 - Aug. 25, 2010, 1:17 a.m.
As Agonist indicated, Lilliac, when you upgrade online the leveling restrictions on an account will be lifted immediately. It can take up to 72 hours for the rest of the restrictions to lift though. This is stated a couple of times during the online upgrade, your boyfriend may have missed it.
Sorry for the confusion.
Once your purchase fully processes the restrictions will lift.