Credit Card Failure. - Blue Tracker

#0 - Aug. 24, 2010, 7:01 a.m.

An error has occurred on this page We encountered a problem processing this credit card.
Please contact Billing & Account Services for further assistance.

This is the message that I am receiving. I have noticed that this message only comes up with cards under my name, my friends' work, my parents' work.. yet two of mine do not.

If you could imply some advice I would greatly appreciate it,

And please do not refer me to the F.A.Q. or a Blizzard phone number to call, because as we all know the Hold Queue will always be full,

Thank you guys!

Orlyia

#2 - Aug. 24, 2010, 1:52 p.m.

If Masqq's suggestions don't solve this, i.e., it's a browser issue - I'm afraid a call to Billing will be in order, they are the only department that may be able to answer this question.

Harlsoco

#4 - Aug. 24, 2010, 2:41 p.m.

The phone lines for Account Services open in about 20 mins, Lerim.

The only other suggestion I would have in this case is to contact the financial institutions directly to see if the transactions being attempted are being blocked due to a potential fraud attempt. Otherwise, you may wish to contact Account Services for assistance.

Account Services

Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Email: billing@blizzard.com

Web form: https://us.blizzard.com/support/webform.xml