Trial After Upgrade

#0 - Aug. 23, 2010, 2:26 a.m.

I've bought the game through the Battle.net web without even trying the free trial, somehow the free trial activated wether i liked it or not and i'm guessing this is the reason why my account hasn't been upgraded yet. I also bought my friend the game so we could play together and i used my credit card to buy both games.

The problem is his account is already activated but mine isn't, hi trial account however got activated after he bought the game so he has as WoW1 account the paid one and WoW2 the free trial my case is the inverse WoW1 for trial WoW2 for paid one.

My question is, why his account got activated before mine if the payment was made from the same credit card and my payment was made first?

Orlyia

#4 - Aug. 23, 2010, 7 a.m.

Q u o t e:
I will also like to add that we made use of the refer a friend feature. i sent him an email and from there he made his account but when he completed the upgrade the RaF list still listed him as he would never have used the link in the mail (i was with him when he did) now this might have been due to my still in trial account which i upgraded, or at least ordered the upgrade, before refering him.

The best way to get this untangled is to call Billing.

It can also take up to 72 hours for a trial account to be fully upgraded. Doesn't usually take that long, but it can.

Sounds like your friend had a trial - then made another full account, that happens. If he sees two accounts in his list, that's almost assuredly what happened.

Billing will need to work their particular brand of magic on this to try to get things sorted out.

Billing and Account Services
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