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E-mail AND WoW account stolen =[

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Rageisbliss
#0 - Aug. 31, 2010, 1:17 p.m.
Blizzard Post
this is the most i can do, write in the forums. i can't log into account because it asks me for an authenticator number, but i never bought one. yesterday i came home but wasnt able to log into the game, but when my boyfriend did i we saw that my characters were online. so i went to my email account associated with the WoW account and changed the password for the email. Then changed the password for the WoW account. I did that about 6 times yesterday until they changed my password for my email and then bought an authenticator for my WoW account. so there you go, the hacker wins. hacker even changed my secret question and so on so its impossible for me to even get into my own email...the one my WoW mail gets sent to. both my accounts are stolen. A GM was alerted about it but there is still a problem, if WoW sends me any mail about my account the hacker gets it, yay me. soooo now im stuck in this loop how do i set this straight again?
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Orlyia
#3 - Aug. 31, 2010, 2:35 p.m.
Blizzard Post
Well, if they put an authenticator on an account anymore, it's certain your email is indeed insecure.

Let's just lock this down until you can get things under control - that will at least keep them out for the moment.

First thing I'd recommend is a full system sweep for malware. Then - at the very least, change your email password and preferably set up an entirely new email from a known secure system.

Once you change your email on your Battle.net account - that effectively changes your account name.

When that's done, you may even wish to contact Billing by phone for assistance in changing this - and I'd also highly recommend adding an authenticator to your account as an additional layer of security.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109