Failed WOTLK upgrade twice?

#0 - Aug. 31, 2010, 10:35 a.m.

Hows it going guys, im just posting here to let you know ( i actually dont know if im posting in the right place. ) ive tried to upgrade my second wow account from burning crusade to wrath of the lich king now i have emails saying that it has upgraded twice:

"You have successfully upgraded your World of Warcraft account to the Wrath of the Lich King expansion.

A transaction ID number and a copy of your upgrade verification key appear below for your reference. Please keep a copy of this information for your records.

Transaction ID #: MRSWTF
Transaction ID #: MSCPQM
Account Name: WOW2
Account Verification Key: xxxxxx-xxxx-xxxxxx-xxxx-xxxxxx

World of Warcraft: Wrath of the Lich King software must be fully installed on any computer[s] that you use to access your account. To download the Wrath of the Lich King software, please click here: https://www.worldofwarcraft.com/account/download_wow.html

If you were already logged in to the game when you upgraded your account online, you will now need to completely log out, install the Wrath of the Lich King software, and log back in to the game to activate and access the new content.

We hope you enjoy the new adventures and discoveries awaiting you in Northrend and beyond!

To view or change your account information online, please visit: http://www.worldofwarcraft.com/account

If you have questions or concerns regarding your billing or account information, please contact our billing and account services by e-mail ([email protected]) or via phone (1-800-59-BLIZZARD).

You can find the most up-to-date information on how to contact our account and billing support on this page."

But then i got an email today saying that it has failed to update again:

Greetings,

This notice is being sent to inform you that we are unable to successfully process the recently requested electronic upgrade for World of Warcraft account WOW2. As such, this account will remain at the current account level and no charges have been processed for this upgrade. Please contact the Blizzard Billing and Account Services department via telephone at (800)-59-BLIZZ (1-800-592-5499) for further assistance with this issue. Please note that due to security concerns we will be unable to assist you via email.

We apologize for the inconvenience this may cause and thank you for your patience in this matter.

Regards,

Blizzard Entertainment
www.WorldOfWarcraft.com

Ive tried ringing the number but unsure what to put before it as i am an australian can you please help me because i have been charged twice now and still dont have WOTLK enabled. Im going to buy a expansion pack with the cds today and enter the cd key instead of buying a digital purchase is there any way to get my money back from the 2 failed WOTLK digital purchases?

Thanks

adam

#3 - Aug. 31, 2010, 2:20 p.m.

Q u o t e:
it is possible, i have 2 emails saying its upgraded and i have 2 emails saying its failed i also have my bank account transaction list that says ive paid them twice for the digital purchases and i have 2 separate cd keys but neither of them work.

You really do need to call Billing on this, Nwtski.

You've had some recent issues and this was denied in one case - I also see two accounts here.

Did you do a security sweep on your system around the middle of August? Looks like there may have been some unauthorized access here.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]