#5 - Aug. 27, 2010, 4:34 a.m.
I took a glance into the issue you're referring to, Hizzledizzle, and I think there may have just been some miscommunication in the way that Game Master chose to reply. =)
What that Game Master was implying was that they were going 'undercover' (ninja) to investigate your issue and take appropriate action. Issues like this, where a player is being a nuisance, can be considered 'harassment.'
However, in the future, spam related issues like these can simply be reported by using the right click, Report Spam feature we've implemented. It's much quicker on both ends, and will also put the troublesome person on a temporary ignore list, so that you are able to read chat much more comfortably.