How to get my other account back?

#1 - Aug. 26, 2010, 10:37 a.m.

You have to CALL billing to remove an authenticator or send in a form.

A Game Master cannot remove the authenticator.

Are you sure the authenticator was not perhaps already removed?

Orlyia

#3 - Aug. 26, 2010, 10:40 a.m.

Can you give me a character name/realm on the account in question?

Orlyia

#5 - Aug. 26, 2010, 11:15 a.m.

That character was transferred and race changed - but is still on the account.

I'm going to recommend you contact Billing on the phone about this.

The authenticator on this account was added from a legitimate source near the beginning of this year. It will take identity verification to prove you are the original account holder to remove this - and get back into control of this account.

Billing will be able to give you further information on what they may need when you contact them.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com