Trying to Do A Chargeback For My Recruit

#0 - Aug. 21, 2010, 4:27 p.m.

OK here it is:
Access to the World of Warcraft account *********, has been temporarily disabled due to a dispute filed against the account's past payments. This dispute was filed by the bank, credit card company, or financial institution associated with the payment on the account.

As a result of this dispute, funds paid on the account were withdrawn from Blizzard Entertainment in direct violation of the account's terms. This is known as a "chargeback".

The total withdrawn by this chargeback(s) was: $44.97

If your charge is returned to Blizzard Entertainment for any reason, Blizzard Entertainment reserves the right, in its sole discretion, to suspend or terminate your access and your Account, as well as terminating this Agreement and all of Blizzard Entertainment's obligations hereunder.

The account is now considered by Blizzard to have a negative balance, and will be unavailable for play until any and ALL outstanding balances have been repaid to Blizzard. These funds can only be repaid via a United States money order for the full and EXACT amount of the disputed funds: $44.97

This money order must be made out to "Blizzard Entertainment" and MUST clearly list the World of Warcraft account name in question:

It should be mailed to this address:

ATTN: Billing & Account Services
Blizzard Entertainment
P. O. Box 18979
Irvine, CA 92623

We strongly suggest you use some form of tracking to make sure your mail gets to Blizzard Entertainment; we are not able to assist with lost inquiries. If we do not receive your package, we will not be able process your request. Once the money order is received and processed, Blizzard will unlock the account for play again, provided these instructions have been followed. Upon payment, Blizzard will also credit the account with play time equivalent to any paid subscription time that the account was locked out for (up to a maximum of 180 days).

This process to unlock the account is offered with this email is considered as a final warning: ***ANY subsequent payment disputes will result in a permanent closure of the account for repeated breach of the Terms of Use.***

Unless the above process is followed to get the money order to Blizzard, the World of Warcraft account in question will remain unplayable until said funds are received. Please do not reply to this email, as you will receive no further response. Be aware that Blizzard Billing representatives will NOT be able to provide any alternatives or expedite this process in any way.

Regards,
Billing & Account Services
www.blizzard.com+
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Now the coincidence is that i have gotten 3 free months for recruiting my friends, also notice that they have no data of the months that were returned to me. seeing as how i don't have a credit card. i did for the first four months of gameplay and that was in October 09, i have had to make a new account cause my old one was disabled. Like this is a completely random inconvenient dilemma that has come my way for no reason. i have put a lot of time and money into this game to be wrongly accused and possibly banned for doing nothing wrong because Blizz feels they have been shorted a few bucks which i have absolutely no knowledge of doing? And it seems like Blizz is pretty chipper until they think some form of moneys gone and at that point i feel they no longer care about the customer. the fact that they will help you to no ends to get your things back and as soon as moneys gone you get this:
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As a result of this dispute, funds paid on the account were withdrawn from Blizzard Entertainment in direct violation of the account's terms. This is known as a "chargeback".

The total withdrawn by this chargeback(s) was: $44.97

If your charge is returned to Blizzard Entertainment for any reason, Blizzard Entertainment reserves the right, in its sole discretion, to suspend or terminate your access and your Account, as well as terminating this Agreement and all of Blizzard Entertainment's obligations hereunder.

The account is now considered by Blizzard to have a negative balance, and will be unavailable for play until any and ALL outstanding balances have been repaid to Blizzard. These funds can only be repaid via a United States money order for the full and EXACT amount of the disputed funds: $44.97.
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/rant
So pretty much what they are saying is that even after i pay this amount blizz decided to fabricate out of nowhere they are still going to cancel my account. which in turn means....Ive been completely screwed for no reason. I feel like its some kinda Laissez-faire tyranny. NO one answers my phone calls, no one replies to my tickets, nothing. even to find out why my account was disabled i had to send 5 wow account admin mails in before i got that email. BLue Post Plz!
/rant

Harlsoco

#4 - Aug. 21, 2010, 4:39 p.m.

Let me look into this issue for you, Imriptoff, and see if I can provide additional information. Give me a moment.

Harlsoco

#6 - Aug. 21, 2010, 5:36 p.m.

Q u o t e:
Now the coincidence is that i have gotten 3 free months for recruiting my friends, also notice that they have no data of the months that were returned to me. seeing as how i don't have a credit card. i did for the first four months of gameplay and that was in October 09, i have had to make a new account cause my old one was disabled. Like this is a completely random inconvenient dilemma that has come my way for no reason.

Let me begin by asking if you know what a chargeback is. If you do not, let me provide a brief explanation. A chargeback is a payment dispute for a charge they did not authorize. This dispute is filed by the cardholder with their bank or credit card company. The financial institution then takes the funds from the merchant (in this case Blizzard Entertainment), and therefore also from the account that was being paid for with that credit card.

There is really no set time frame as to when this may occur. It depends entirely on when the cardholder notices the unauthorized transactions and how quickly the financial institution processes their dispute request. Most banks or credit card companies have a limitation as to how far back a payment can be disputed, which varies between the providers themselves.

With that said, I have reviewed the payment history and below you will find the breakdown:

1-Month Referral Rewards
12/25/09 – 1/25/10
7/12/10 – 8/12/10
8/12/10 – 9/12/10

Credit Card Transactions (all in the amount of $14.99, all paid for with the same credit card)
11/25/09 – 12/25/09
1/26/10 – 2/26/10
2/27/10 – 3/27/10
3/28/10 – 4/28/10
4/29/10 – 5/29/10
5/30-10 – 6/30/10

The last three transactions appear to be the payments under dispute.

Q u o t e:
And it seems like Blizz is pretty chipper until they think some form of moneys gone and at that point i feel they no longer care about the customer.

Entirely untrue. We do care about our customers, however this is a business, and we must act as such. We provided a service and payment for that service has been retracted. Account Services may be able to work with you by providing access to the account while the money order is in transit, but you would need to discuss this matter with them over the phone.

Q u o t e:
So pretty much what they are saying is that even after i pay this amount blizz decided to fabricate out of nowhere they are still going to cancel my account.

Nothing is being fabricated here. We certainly do not send chargeback notices to our players unless there is a valid reason to do so. If an account continues to dispute payment after payment after being warned there is a possibility the account will be terminated, we will then consider disabling the account permanently after reviewing the situation.

Harlsoco

#9 - Aug. 21, 2010, 6:27 p.m.

Q u o t e:
Thank you for the peace of mind. So i need to contact billing and get the money sent to them?

You will not need to contact Account Services by phone, unless you wish to inquire into the possibility of accessing the account while the money order is in transit. There is no guarantee they will be able to accommodate you request, but a representative will gladly discuss any options available to you.