Worst customer service ever

#0 - Aug. 25, 2010, 7:33 a.m.

ok so here is the cry

my account is locked. i submitted the form for account recovery and put a wrong first and second name but just after few minutes i realized and resubmitted with the proper information.
so it took 2 days to get a reply from the first email and it came up with 3 more pdf forms to actually print scan and fill whatever to send.
and threre is a uan number stated in the email to call from singapore and guess what it doesnt work at all.

1. blizzard did not let me know why my account is locked?
2. if any 1 tried to change my password or email i should have got an email before it was locked, but i didnt.

so now just sit and wait for blizzard to recover my account without letting me know why was it locked at the first place? and yet u can not reach them apart from email which takes no less than atleast 2 days?

tried to call on the usa number as the singapore one doesnt work , and yup on hold for like 20 minutes and no response , wasted 10-20 dollars on 2 international calls for this without even a response. awesome.

Orlyia

#1 - Aug. 25, 2010, 7:41 a.m.

If you can't supply your own proper name - you bet we are going to start asking for more documentation :)

That's for your protection.

If you aren't the original account holder, this isn't your account. If you put in false information at creation - well, that can be an issue.

Now, if our 800 numbers don't work from your location I'd recommend checking out something like Skype.

You should be able to call our international number with that at little to no cost, many of our international players highly recommend it.

Please do remember that we take your account security VERY seriously.

Orlyia

#6 - Aug. 25, 2010, 8:09 p.m.

Please check your email shortly for a new password - you should have access to this again.

Here's what happened. Your original account was fine, it was your Battle.net that had incorrect information. Given we were able to dig a bit and cross-confirm with the information you've supplied here and in emails, I asked this be taken care of.

Now, if any of the other contact information - address, etc., is not correct - I would ask you to amend that as soon as possible through account management.

What originally started this were some transfers that looked suspicious. We locked those for your protection - and then we got information from you that didn't match the account. I do hope you can appreciate why we need to be so very careful in the stewardship of our player's accounts.

Once you receive that new password - you should be able to access the account again. Now, that character you transferred may be locked - you may still need to contact Billing about that - but the account should be accessible again.

Orlyia

#8 - Aug. 25, 2010, 8:23 p.m.

About the transfer, I'm afraid that I cannot answer - that would be solely Billing's area of expertise.

Now that things are a bit more in order, you might try emailing them about that particular issue - although a call would likely be faster - and they may actually be able to help you process it over the phone.

I cannot tell what marked this as suspicious, just that it was. We can sometimes err on the side of caution, but transfers are something compromisers do a LOT of - so we try to be just as careful as possible.

Again, if you call - you may with to try dialing our international number through Skype. There is no need to suffer long-distance charges even if you are outside our 800 number area.

Orlyia

#10 - Aug. 26, 2010, 7:50 a.m.

Should the character be an Orc Warrior on Mal'Gannis?

We may have just left this as you transferred and unlocked it for you. Can you access that character, and if not - what message are you getting? This may be a name issue from having multiple transactions.

Orlyia

#12 - Aug. 26, 2010, 8:15 p.m.

This is still being worked on as we speak, Aelthis. I'd give this a bit more time, these things can take just a bit of time in processing. I do show this as pending.

I'd say, oh - another hour or so and then check again.

Orlyia

#16 - Aug. 26, 2010, 9:14 a.m.

Q u o t e:
ok thanks to orliya and the GM in game contacted me and the problem is solved. thanks for all the help.
cheers!

Very happy we could get this all resolved for you, enjoy!