Malwarebytes not finding keylogger

#0 - Aug. 20, 2010, 3:48 p.m.
Blizzard Post
Got a buddy who has his own mobile authenticator on his account. He was hacked last night etc etc so on. I'm trying to help him find the keylogger, and malwarebytes turned up empty. I'm open to other suggestions for finding this lil' bugger, since the "usual" tools aren't getting it done.
#10 - Aug. 20, 2010, 5:08 p.m.
Blizzard Post
Q u o t e:
Got a buddy who has his own mobile authenticator on his account. He was hacked last night etc etc so on. I'm trying to help him find the keylogger, and malwarebytes turned up empty. I'm open to other suggestions for finding this lil' bugger, since the "usual" tools aren't getting it done.


You're a great friend to be helping out in a situation like this, Moojerk. I've often had to help with friends or family that contracted possible viruses/keloggers on their computer and it's not an easy thing to get rid of, or detect. It takes a lot of time and patience making sure that you have a clean computer. Smartphones are tricky too, since a lot of them now are just as powerful as laptops were a few years ago.

It seems that everyone in this thread has given you some solid advice, so far. I really wish you luck and hope your friend didn't loose much in regards to his compromise. As always, if your friend has petitioned in, our in-game staff should be able to help your friend get back on his feet.

Also check out our article on Account Security:
Account Security
http://us.blizzard.com/support/article/20572