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Got an email..

Forum Avatar
Sethek
#0 - Aug. 31, 2010, 6:48 p.m.
Blizzard Post
We have reset the subscription for the Battle.net account associated with this email address. To choose a new subscription or check the subscription status, please click the following link and follow the instructions:


If you did not request the reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your password, please contact the appropriate support department for assistance immediately:

Please remember that it is your responsibility to keep your login information confidential. You may not share access to the account with anyone who is not expressly permitted in the Battle.net Terms of Use and the Terms of Use for the games you play. You are also responsible for every use of your login information, whether you have authorized it or not.

COMPUTER AND ACCOUNT SECURITY:

Account compromises can occur when a player shares login information with a n unauthorized third party or plays on a computer that has a virus, Trojan, or keylogger. In a case where you believe your account has been accessed by an unauthorized party, we would like to suggest that you review the following pages for various security awareness tips (as well as how to recover i n-game items or characters) before you log back into the account:

- Security Checklist:

- Types of Account Thefts:

- Account and Computer Security:

- What to do if the Account has been compromised:

- Account Security and Recovery FAQ:

- Email Address Security:

Billing and Account Services can be reached directly at 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Our representatives are available seven days a week, between 8:00AM and 8:00PM Pacific Time. Al ternately, our support team can be reached via email at [email protected].

Thank you,

Blizzard Entertainment


What is this and is this real?


Edit: just removed links and such.
Forum Avatar
Zenlyth
#6 - Aug. 31, 2010, 7:01 p.m.
Blizzard Post
Heya Sethek,

You should always check the email headers of the emails you receive from us, here is some information that can show you how to verify if an email is legit or not.

    http://us.blizzard.com/support/article/25133

    What should I look for in the header?

    Email headers contain information about the sender (who sent the email message), the path the email took to reach your inbox, and things that may have happened to the email before arriving. This information is very important and can be used to determine whether or not an email is malicious.
    Once you've accessed an email's header information, you'll want to attempt to verify the sending address. To do this, look at the "Return-Path" or the "originating address" for the email. For most phishing emails, the email address displayed in this location will differ from the address displayed in the "From" field.

      A legitimate header from Blizzard Entertainment should look something like this:

      X-SID-PRA [email protected]
      or
      Return-Path: < [email protected] >
      Received: from smtp01.worldofwarcraft.com ([XX.XXX.XXX.XXX]) by…
      Received: from … by smtp01.worldofwarcraft.com …
      for <Your Email Address>; Tue, 29 Jan 2008 10:46:05 GMT
      From: [email protected]
      To: You’re Email Address


    If you believe you've received a phishing email, please forward the email to [email protected] , at your earliest convenience. When forwarding the email, copy and paste the entire email header into the message body to ensure that we are able to identify the source. This information will help us prevent future phishing emails of the same type.
For similar emails and what to look for when you receive emails from us, please visit this thread:
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1