Blizzard customer service is terrible

#0 - Aug. 20, 2010, 8:35 p.m.

I left my account alone for some time and it got linked to the wrong battlenet by some hacker. In the end I do not know what happened to it. I only posted a recovery (my account got linked to wrong battlenet. I found out when I came back from wow after a long break) during June.. and got it back around August.

My character got transferred 1 week after I post my recovery.

And miraculously, blizzard claim that I actually logged and interact with them in May for a recovery. They actually tend to hackers and ignore my plea that it is not me. They actually transfer my characters while I have already reported compromise.

I cannot believe that blizzard actually create such "stories" or does not even believe their customers.

It's really a terrible experience with blizzard customer service.. And no matter how I try to tell them that it is not me and it's hacked. They just do not care.

One more reason is time factor which they claim. But no matter how I send my email and ask them for input. They only like to give standard template answer which user has no idea how to respond at all. And their phone line is always engaged.

Blizzard's customer service is really starting to get terrible. Really terrible.

Vrakthris

#18 - Aug. 20, 2010, 11:57 p.m.

Q u o t e:
But, back to the thread. This is the second or third thread the OP has created on this subject, and in a previous thread they were given the proper information, along with Blizzard's reasoning behind their actions.

Indeed. I am sorry that we were able to do more, Kukuaa, though we try to help when we can it is important to remember that the registered user is responsible for all activities on the account. In the case of a compromise we will do what we can to verify malicious activity and if we can we may be able to undo it. The biggest factor in our ability to do that is time.

I'm sorry if you feel that our service has been lacking, given the lengths we actually go to for our playerbase in the majority of these cases I will have to disagree.

As Orlyia stated in your original thread, you are welcome to continue your dialog with our Account Administration department.