#0 - Aug. 28, 2010, 2:17 a.m.
when I try to play two of my characters (my favorite character is one of them so I can't play my favorite character). I didn't order any updates or anything! Please help!
Please help! Can't play my characters!
when I try to play two of my characters (my favorite character is one of them so I can't play my favorite character). I didn't order any updates or anything! Please help!
#5 - Aug. 28, 2010, 2:28 a.m.
Q u o t e:
No I didn't order any transfers or anything, I don't know if someone hacked me or what, how do I contact billing? Do I have to call them because I hate having to talk to strangers on the phone.
I don't wish to provide you any panic, Ullwynn, but it does seem something may be amiss. I highly suggest contacting our staff at [email protected] or logging in and submitting a petition regarding this issue.
In addition, you'll want to review the following information:
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1
Battle.net Account Security Awareness
http://us.battle.net/security/
Account and Computer Security
http://us.blizzard.com/support/article/30794
Battle.net Authenticator
http://us.blizzard.com/support/article/24986
#8 - Aug. 28, 2010, 2:37 a.m.
It would also be wise to review the links I provided, to best prevent this kind of thing from reoccurring.
#11 - Aug. 28, 2010, 2:42 a.m.
Q u o t e:
Well the thing is my character isn't transferred or anything and I checked all the pending xfers/race change/ etc and there are no pending anything so I don't understand what's going on.
I am led to believe your account has been accessed by someone who was not you, Ullwynn. It would be wise to check over your computer and change your e-mail and account passwords.
The links above have a much more thorough step-by-step guide on where to go while you wait for your petition to be answered. =)