Account hacked - Blue Tracker

#0 - Aug. 23, 2010, 12:29 p.m.

I was playing my game today when I was disconnected by the game. I tried to log back in and it said my password had changed, but I had not changed it obviously while I was playing. I checked my email and it said my account had been suspended due to suspicious activity, and I had to reset my password. I reset the password and then logged in and everything was fine for a second, then i was disconnected again. Tried logging back in and password was changed. Now everything is deleted.

I had my account get compromised a week ago but nothing was deleted like it was today, I just got a 3 hour suspension. After that I changed emails with battle.net, and passwords on all my emails after running multiple virus scans (found nothing).

On my newest email I changed it to I just got this email in the junk mail, which I think is phishing because it says my password was changed but it hasn't been since I changed emails once more.

"English speaking customers: Please refer to the start of this mail
Para los clientes espaÃ±oles: Por favor vayan hasta el fin de este correo electrÃ³nico

We have determined that the World of Warcraft account AJRIDDLE has been accessed/compromised by someone not authorized to do so by the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html).

To protect your privacy and security, we have reset the password for this account.

A new, randomly-generated password will be emailed to you shortly. After you have successfully logged in to Battle.net with this new password, please go to the Account Management page (http://www.battle.net/account) and create a new, secure password. For tips on selecting a secure password, visit http://us.blizzard.com/support/article/21130.

It can take up to one hour for our system to generate and send the new password.
If you have not received a password within one hour of this message’s delivery, please check your Spam, Junk or Suspect Mail folders.

If you are still unable to locate the email containing your new password, please contact us using this form: http://us.blizzard.com/support/webform-us.xml or use the password recovery function on https://us.battle.net/account/support/login-support.xml.

After logging in, if you notice any items, gold, or anything else missing from a character on this account, please submit an in-game petition stating what happened. A Game Master will contact you as soon as possible to help resolve the issue.

Account compromises are usually the result of the registered player of the account sharing his or her login information or playing on a computer that has a virus.

Please remember that it is your responsibility to keep your login information confidential. Any account that is registered to your name may not be shared with anyone except for one minor, of whom you are acting as a parent or guardian. You are also responsible for every use of your login information, whether authorized or not.

We highly recommend that you follow the below steps to protect yourself and the account from unauthorized third party access.

- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.
- Keep your operating system and other software up-to-date and be careful when downloading new software.
- Be wary of ""spoof"" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.
- Use separate, unique passwords for your email, World of Warcraft, and any other online accounts.
- Change your passwords regularly and keep World of Warcraft account information updated using the Account Management page at http:// www.battle.net/account

For additional security tips and information, please visit the following sites:

- Account Security: http://us.blizzard.com/support/article/21131
- Unauthorized Account Access Policy: http://us.blizzard.com/support/article/20460
- World of Warcraft Account Security: http://us.blizzard.com/support/article/20572

If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator

works or how to add one to a World of Warcraft account, please visit the Blizzard Authenticator FAQ at http://us.blizzard.com/support/article/24660.

Please be aware that if unauthorized access to this account continues after the recovery process is complete, it may lead to further action against the account. For more information, please review the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html).

Regards,

Customer Services
Blizzard Entertainment
www.worldofwarcraft.com

-----
Hemos determinado que alguien no autorizado por las Condiciones de Uso de World of Warcraft ha ingresado/comprometido a la cuenta AJRIDDLE de World of Warcraft. (http://www.worldofwarcraft.com/na/legal/termsofuse.xml).

Para proteger su privacidad y seguridad, hemos reiniciado la contraseÃ±a de esta cuenta.

Dentro de poco, se le enviarÃ¡ una nueva contraseÃ±a generada al azar. DespuÃ©s de que haya ingresado a World of Warcraft con esta nueva contraseÃ±a con Ã©xito, vaya a la pÃ¡gina de su GestiÃ³n de Cuenta (http://www.battle.net/account) y cree una nueva contraseÃ±a segura. Para conseguir consejos sobre cÃ³mo escoger una contraseÃ±a segura, visite (http://us.blizzard.com/support/article.xml?locale=es_MX&articleId=22394).

Puede demorar hasta una hora para que nuestro sistema genere y envÃe la nueva contraseÃ±a. Si aun no ha recibido una contraseÃ±a dentro de una hora desde que recibiÃ³ este mensaje, revise sus carpetas de Spam, o Junk.

Si todavÃa no logra encontrar el mensaje conteniendo su nueva contraseÃ±a, por favor contÃ¡ctenos a travÃ©s de este formulario: (https://us.blizzard.com/support/webform.xml?locale=es_MX), o use la funciÃ³n de recuperaciÃ³n de contraseÃ±a aquÃ: (https://us.battle.net/account/support/login-support.xml).

DespuÃ©s de ingresar, si se da cuenta que le falte cualquier objeto, oro, o cualquier otra cosa faltante de los personajes de esta cuenta, por favor abra una peticiÃ³n dentro del juego describiendo lo que ocurriÃ³. Un Maestro de Juego se pondrÃ¡ en contacto con usted lo mÃ¡s pronto posible para ayudarle a solucionar el asunto.

Los compromisos de cuenta frecuentemente son a resultado del usuario registrado de la cuenta compartiendo su informaciÃ³n de ingreso, o jugando con una computadora que tiene un virus.

Por favor recuerde que es su responsabilidad de mantener su informaciÃ³n confidencial. Cualquier cuenta que estÃ¡ registrado a su nombre no puede ser compartido con ninguna persona con la excepciÃ³n de un menor de edad, de quien usted es el padre o guardiÃ¡n. Usted tambiÃ©n es responsable por cada uso de su informaciÃ³n de ingreso, aunque sea autorizado o no.

Le recomendamos sumamente que siga los pasos inferiores para proteger a la cuenta, y a sÃ mismo, del acceso de tercera no autorizado.

- Use las versiones actuales del software de los cortafuegos, antivirus, y el anti-spyware para regularmente escanear su computadora por virus, Troyanos, y Key-Loggers.
- Mantenga su sistema operativo y otro software al dÃa y tenga cuidado cuando descargue nuevo software.
- Tenga cuidado con sitios web de estafa y “falsos,” y correos electrÃ³nicos que se hacen pasar como Blizzard Entertainment y solicitan informaciÃ³n de cuenta o personal. Recuerde, los representantes de Blizzard Entertainment *jamÃ¡s* le pedirÃ¡n su contraseÃ±a.
- Mantenga confidencial su informaciÃ³n de ingreso. El acceso de la cuenta solamente se puede compartir con un menor de edad, del cual usted es el padre o guardiÃ¡n. Compartiendo el acceso con cualquier otra persona estÃ¡ en contra de las Condiciones de Uso del juego. Usted tambiÃ©n es responsable por cada uso de la cuenta en donde usted esta listado como el jugador registrado, aunque el uso sea autorizado o no.
- Use individuales contraseÃ±as Ãºnicas para su correo electrÃ³nico, World of Warcraft, y cualquier otra cuenta que tenga en lÃnea.
- Cambie sus contraseÃ±as regularmente y mantenga actual la informaciÃ³n de World of Warcraft a travÃ©s de la pÃ¡gina de su GestiÃ³n de Cuenta: (http:// www.battle.net/account).

Para mÃ¡s informaciÃ³n y consejos adicionales de seguridad, por favor visite los siguientes enlaces:

- Seguridad de Cuenta: (http://us.blizzard.com/support/article.xml?locale=es_MX&articleId=25241).
- PolÃtica de Acceso de Cuenta No Autorizado: (http://us.blizzard.com/support/article.xml?locale=es_MX&articleId=23631).
- Seguridad de Cuenta de World of Warcraft: (http://us.blizzard.com/support/article.xml?locale=es_MX&articleId=23090).

Si busca una capa adicional de seguridad, actualmente ofrecemos el Blizzard Authenticator, un dispositivo opcional que puede ayudar a prevenir el acceso de cuenta no autorizado. Para mÃ¡s informaciÃ³n sobre cÃ³mo funciona el Authenticator, o como agregar uno a su cuenta de World of Warcraft, por favor visite la pÃ¡gina de Preguntas Frecuentes (FAQ) sobre el Blizzard Authenticator: (http://us.blizzard.com/support/article.xml?locale=es_MX&articleId=25136).

Tenga en cuenta que si el acceso no autorizado de esta cuenta continÃºa despuÃ©s de que culmine el proceso, es posible que resulte en medidas adicionales en contra de la cuenta. Para mÃ¡s informaciÃ³n, por favor revise las Condiciones de Uso de World of Warcraft: (http://www.worldofwarcraft.com/na/legal/termsofuse