Displeased with customer service

Q u o t e:
I mean of course I know I can put a ticket in (which I have several times just to wait 4 days for someone to get to me when I am offline of course).

Are you doing so on a different account, Coppaqt? Though I see that you currently have a petition open on this account it is the only petition I see for the last 2 months and the petition itself contains very little information to provide assistance.

When submitting a petition it is important to provide specific information. The petition you currently have in looks like a sentence taken from mid-conversation.

If a restoration inquiry is what you are asking about then calling our Billing Department wouldn't be the appropriate method of contact. If you can provide some additional information perhaps we can properly advise you.

Ah, I think I see what happened. I am very sorry for the confusion. Unfortunately, it isn't that the character was deleted, it was transferred. The e-mail you received should have been adjusted accordingly. :(

I'm not entirely certain what can be done here, Coppaqt, if the character was transferred without authorization we may be able to reverse it but a lot has to do with what can be verified. If can very verify that the transfer was done maliciously it is possible. Hopefully it hasn't been too long and we're able to recover the needed information.

My recommendation, if you haven't done so already is to use the following webform.

http://us.blizzard.com/support/chartransferwebform-us.xml

They should be able to go from there. I can't make any promises but our investigation team will certainly see what can be done.

Again, I am very sorry for the inconvenience and frustration this has caused.

Q u o t e:


i have already sent in the form along with photo ID scan

Excellent, Good luck, Coppaqt, I hope this can be straightened out for you.