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Account Ban

Forum Avatar
Laveugle
#0 - Aug. 20, 2010, 8:58 p.m.
Blizzard Post
Hi,

I have a friend who stop playing for a while and now when ihe is comming back he see that is account got Ban. I know him personaly and he is only a casual player and not even near a hacker or spammer.
He have sent an e-mail 3 week ago but i still haven't got any anwers about what happened.

He can't talk on the forum because he have no active account.

Anything i can do?
Thanks in advance

realm: Runetotem
Character: Lapita
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Zenlyth
#7 - Aug. 20, 2010, 11:57 p.m.
Blizzard Post
Heya Laveugle,

From what I see this account is locked and he will need to contact Account Administration to recover the account here:
    Account Administration
    Assists with: investigating account actions and disputes, etc

    Hours: 24 hours a day, 7 days a week
    How to contact:
    E-mail: wowaccountadmin@blizzard.com
    Web form: https://us.blizzard.com/support/webform.xml
Please make sure that he emails us from the registered email address attached to his account, I do not see an email from that particular address inquiring about his account.

Also have him secure his account as best as he can, for additional information he can visit these links here: If you have any further questions, please let us know.