Account compromised and 19 character leveled.

#0 - Oct. 29, 2007, 4:31 a.m.

Alright Blizz, I've had enough with all this hacked/leveling/deleting. So someone hacked my account, deleted all my things and leveled me to 20. I was a level 19 PvPer with 12k lifetime kills. Still waiting for enchants also. Can't you just unlevel me to 19? :\ It was the main purpose of the char. You restored my stuff but don't unlevel me? Lame.

Vrakthris

#5 - Oct. 29, 2007, 4:48 a.m.

Although we try to assist as much as we can when you lose control of your account but we can not always undo all the damage that was caused. In the end your account's security is your responsibility and no restoration is guaranteed.

I am sorry for the inconvenience and frustration this may have caused you though.

Vrakthris

#12 - Oct. 29, 2007, 4:51 a.m.

Q u o t e:

So you'r saying you can restore items but can't undo 1 level? Wow.

That is what I said, we can undo some of the damage caused due to you allowing someone else access to your account but we are not also able to undo all damage caused.

Vrakthris

#22 - Oct. 29, 2007, 4:58 a.m.

Q u o t e:
Also, why can't you just set my account to the way it was before I was hacked? Like set it a week and 2 days back?(I was hacked last Saturday)

I'm sorry, Tacos, but this isn't a console game where you save it just before you go up against a difficult boss. It simply doesn't work that way.

Vrakthris

#35 - Oct. 29, 2007, 5:06 a.m.

Enchantments are rarely restored, as I said earlier, Tacos, our Investigation Team will restore what they can but it is not always possible to undo all damage caused when your account is compromised.

Vrakthris

#60 - Oct. 29, 2007, 5:26 a.m.

Q u o t e:

/lol I'm just making valid points of why my char should be unleveled.

The Game Master Department and thus those of us in this forum are not Developers, Tacos, we are not able to make such changes to the game or any policies adjustments. Please post in our Suggestion Forums where those who have the ability to implement such changes will review your request.

Vrakthris

#64 - Oct. 29, 2007, 5:31 a.m.

With a reply in it, I can't. A blue post in the Suggestion Forums would cause a firestorm. :)

You can report your desire to see deleveling as part of the restoration process though, although they are not able to reply the posts are read.