Customer Service, a little lackluster?

#0 - Aug. 12, 2010, 9:07 p.m.

Well, I sent in a query about a week ago about your horrendously messy Battle.net confusing me to buy 2 games, I requested a refund but I have only got a reply from "paulg" who apparently has family in the hospital and that is some how relevant to me not getting a refund for the two games that you guys caused me to buy two of.

I honestly, have never had worst customer service in my life.

The funny thing is, that yesterday I was goofing around in trade chat with my druid, and within 24 hours you respond to my "actions" and tell me I have a warning. Great, you can monitor chat, but you can't refund my money?

Seriously, I will not buy a new subscription to WoW if you guys can't get your act together. It truly is pathetic. I am hoping that some moderator will pick up this message, read it, probably toss it to the wayside. But at least I have one employee that knows I am not getting any service done.

If this isn't resolved, you not only lose a customer, but you also gain someone who will actively persuade my peers to no longer be customers as well.

Just so you know, I bought the games on my brothers account for him, because I was trying to be a nice brother. But I guess this is a sign to be even more angry at the world.

#16 - Aug. 13, 2010, 12:29 a.m.

Q u o t e:

It is Blizzards fault for automatically activating the game I purchased, because they never said they would automatically activate it.

I'm not certain how you came to that conclusion, Gravitus, if you used the online upgrade feature it seems clear to most that you are selecting to upgrade that particular account.

The upgrade page itself says:

To learn more about Direct Online Upgrade, please click here.

The "here" leads to the support article listed below.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20564

I am sorry if you felt that the webpage and the options presented were not entirely clear though. You are welcome to post on our Suggestion forum if you feel that a change to those pages is warranted.

Now the Rep that received your original e-mail let you know that they would be out of the office for a few days, as a courtesy. They went over details of the refund process and the conditions in which we will provide one. They also noted that they would be happy to investigate the possibility of a refund and if you would like to have him look into it to reply to the e-mail. Otherwise, they stated if you would like to speak with a representative directly you can contact Account and Technical Services and provided additional contact information.

Perhaps the particulars on why they were out was not necessary to your inquiry, Gravitus, though they did seem to include the relative information in order for you to receive assistance. If you would like to provide feedback regarding the assistance that the rep provided you may write to Billing@blizzard.com with the subject line of - Attn: Supervisor.

Beyond that, you are welcome to reply to the e-mail as originally requested or contact Billing directly.

I won't cover the completely irrelevant connection a violation of our Terms of Use that was reported in-game. Those issues are not addressed by our Billing department obviously, just like Billing issues are not addressed by our In-Game Support staff.

Again, I am sorry that you were unable to receive the assistance you requested in the way you would have liked. Hopefully you have enough information here to allow you to receive assistance with your refund request. Good luck.