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Really blizzard? Hacked twice in a week?

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Guárdian
#0 - Aug. 11, 2010, 9:46 p.m.
Blizzard Post
I JUST got all my stuff back yesterday from having my account hacked last week. And now am currently being hacked again. I have ran Norton AntiVirus 2010, Spypot, etc. And have detected no problems prior to this and everything. I have an authenticator and it's not working obviously. What the hell.
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Vrakthris
#40 - Aug. 11, 2010, 11:22 p.m.
Blizzard Post
Q u o t e:
I did just now install Malwarebytes' and run it while Wow was at login screen as someone previously asked me to and it found 5 Trojans that were named Trojan.GamesThief. Typical.


That is excellent news, Guardian. Please remember that the Authenticator is an extra layer of protection, it is not a magical shield,like any other method can be worked around to some degree. Hopefully you have found the cause of the compromise and you shouldn't have any further issues.

It looks like your case has already been forwarded for investigation so you should be contacted as soon as your investigation is complete. Queue times are currently around 1-2 days.