Issue upgrading to WOTLK

#0 - Aug. 15, 2010, 1:21 a.m.

Hi , my friend is having some problems upgrading his account from the burning crusade to Wrath of the lich king... when he try to pay it it tells him that the credit card number is invalid , we`ve tried with several credit cards but it give the same error with all of em and he is pretty sure that the number is correct. could you help me to solve this problem?

PS: sorry for my english its not my first language.

Vrakthris

#5 - Aug. 15, 2010, 2:33 a.m.

Q u o t e:
The weird thing is that he could pay the subcription with the target

Unfortunately purchases, such as an online upgrade, have stricter security protocols so it is possible that either your friend's bank or our system is unable to allow the transaction to proceed.

The only recommendation that I have is to make sure that the account information on the account is up to date, credit card billing information is correct, etc. . . .

If your friend continues to have an issue upgrading he'll need to either pick up a retail copy of the game or he may be able to contact our Billing and Account Services department directly. They may be able to manually process the purchase.

Billing and Account Services

Live Representatives Available 7am to 8pm PST/PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

* Players in Australia should call 1-800-041-378
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283