Hacked? Faction change I did not order, plus.

#0 - Aug. 13, 2010, 2:15 p.m.
Blizzard Post
Blizz!

Someone tried to change my battle.net email address.....and there is a faction change imminent I did not initiate, pay for or even want! Help! What do I do?

#6 - Aug. 13, 2010, 6:23 p.m.
Blizzard Post
Heya Steakhouse,

Below are steps on how you can verify any email that comes from us before you send any information back to that email requesting it.

    http://us.blizzard.com/support/article/25133

    What should I look for in the header?

    Email headers contain information about the sender (who sent the email message), the path the email took to reach your inbox, and things that may have happened to the email before arriving. This information is very important and can be used to determine whether or not an email is malicious.
    Once you've accessed an email's header information, you'll want to attempt to verify the sending address. To do this, look at the "Return-Path" or the "originating address" for the email. For most phishing emails, the email address displayed in this location will differ from the address displayed in the "From" field.

      A legitimate header from Blizzard Entertainment should look something like this:

      X-SID-PRA noreply@blizzard.com
      or
      Return-Path: < noreply@blizzard.com >
      Received: from smtp01.worldofwarcraft.com ([XX.XXX.XXX.XXX]) by…
      Received: from … by smtp01.worldofwarcraft.com …
      for <Your Email Address>; Tue, 29 Jan 2008 10:46:05 GMT
      From: noreply@blizzard.com
      To: You’re Email Address

For similar emails and what to look for when you receive emails from us, please visit this thread:
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

For additional information on the security of your account and PC please visit these links here: