Im not happy with this GM's Response

#0 - Aug. 7, 2010, 1:02 a.m.

So after getting my account hacked on this account and losing my gold and some items, i get this friendly response from the GM!

Q u o t e:
Greetings,

Account: <My Account>

Thank you for contacting the World of Warcraft Game Master Department and for bringing this matter to our attention.

We have reviewed our logs of your account, and we were able to determine the following:

No gold was removed
No items have been deleted, sold, traded
No unauthorized character transfers
No profession changes
Guild banks associated with your characters are intact

Please be aware that your computer may contain a malicious software program, such as a keylogger, or the account information and password may have been shared with others. In either case, you are responsible for maintaining the confidentiality of your Password, and you will be responsible for all uses of your Password, whether or not authorized by you. Also, note that the security of the Account is your responsibility.

Please take a moment to review the World of Warcraft Terms of Use at <official Blizzard Links>. Prior to using World of Warcraft, we highly recommend that you change your password and scan the computer system you are using to remove all viruses, Trojan files, and key loggers. For more computer/Internet safety and security tips, please visit (http://us.blizzard.com/support/article.xml?articleId=21131).

There are many virus scan options readily available on the internet which may be useful, some options are available here (More offical blizzard links)

For further security tips, please visit (More Links from Blizz)

If you have any questions regarding your compromise, investigation, or restoration, please feel free to send an email to wowgm@blizzard.com. If you wish to provide feedback on any step of the process, you may do so by emailing wowgmfeedback-us@blizzard.com.

Thank you for contacting us. We hope you continue to enjoy your experience in World of Warcraft.

Regards,

Game Master Abythen
Customer Services
Blizzard Entertainment
www.blizzard.com/support

Well from my point of view, i have no gold on Shammy or Pally...cept maybe a 100g or so from selling some stuff on the AH etc, Should i actually appeal it?

Vrakthris

#7 - Aug. 7, 2010, 2:58 a.m.

I am sorry, Plytor, but from what I can see there is no evidence of a malicious compromise of your account. That is what I can see at first glance. Now that doesn't mean someone didn't access your account but it simply doesn't look like your traditional compromise.

I know you are aware of our policies but I have to ask, have you shared your account information with anyone else? Or has anyone had access to your system, perhaps while you were logged in you stepped out of the room for awhile.

That is the more likely scenario that I see. Please submit another petition though providing what information you can though and someone will take another look.

Vrakthris

#8 - Aug. 7, 2010, 3:18 a.m.

Update:

Actually, I was curious so I decided to do a bit more digging. I don't generally because it is rather time consuming but I wanted to see what may have happened.

I can provide a fairly good rundown of events. It would give you a good idea of why the Game Master responded the way they did.

Perhaps not an entire rundown, but how about some scenes from the end of the movie.

The ring was recently placed on the Auction House by an alternate character on this account for a buyout of 12000 gold. The gold taken from your characters was consolidated then mailed back to your characters 3300 gold each.

Curious, isn't it?