Locked account due to suspicious activity

#0 - Aug. 17, 2010, 2:14 a.m.

Ok so my account was locked due to suspicious activity... fine.

So it says that an e-mail has been sent to me, i check my e-mail, nothing

so i follow the link fill everything out E-mail, name, last name, secret question answer and it says it has sent another password reset e-mail... still nothing in my inbox.

so i phone a blizzard representative and everything goes fine until they ask me about my CD-Key (don't have it, bought the game years ago) and apparently i can't even ask a question unless i have it.

so my question is two-fold, is there an explanation for my e-mail not arriving (by the way i have made sure blizzard is on my Allowed list and as a matter of fact have removed every contact from my not allowed list to be sure) and is there another way to change my password

Orlyia

#16 - Aug. 17, 2010, 7:16 a.m.

Q u o t e:
Customer service is closed. bumping for blue opinion

Still is not working

Is the account you are posting under the account in question, Elencia?

Orlyia

#19 - Aug. 17, 2010, 7:22 a.m.

Q u o t e:
Yes sir

You should have received these.

I'd check your spam and junk folders and also check to make sure your email hasn't had a forwarding put on it.

There are enough irregularities in this account's history that any reticence on the part of our Billing Representative would have been for your protection. When we deal with callers, we need to be absolutely certain we are dealing with the legitimate account holder, and that is for your own protection.

Can you not use the recover password link on the front page? Of course - that will still go to the registered email.

Orlyia

#21 - Aug. 17, 2010, 7:25 a.m.

No, I don't need access to your email :)

These are going out to the registered address. Sounds like it's either being filtered or perhaps blocked.

Orlyia

#23 - Aug. 17, 2010, 7:28 a.m.

Q u o t e:
would it be possible to send it to my yahoo mail account then? or similar (some other kind of messanging)

You would need to change your registered email with us.

Did Billing not give you any other options, such as sending in your ID to verify this account?

Orlyia

#25 - Aug. 17, 2010, 7:35 a.m.

Q u o t e:
No the billing representative simply said that he could not do anything (even answer questions apparently) without a CD-Key. i asked and got nothing.

As a side note i would like to ask how it compromises my security if i proved my identity by giving you the password to my registered e-mail as that would mean that if the system was working normally i would get my account back anyway.

That's not under our control, no way I'd touch someone's email account :)

I'd recommend calling back and asking for other methodology to prove your identity so this can be taken care of - and perhaps setting up a different email account so it's ready to go and you can change it if this one seems to be blocking our emails.

Orlyia

#27 - Aug. 17, 2010, 7:40 a.m.

Q u o t e:
)Ok thank you for your help but one last question (kind of a noobish one) how do i change my registered e-mail?

oh and yes i'll call back when the billing reopens

Well, it's fairly simple - but not if you don't have the password.

Billing can also assist with this, but again, they may need more verification of identity before they do so.

Orlyia

#29 - Aug. 17, 2010, 7:45 a.m.

Q u o t e:
So i am still stuck and can't do anything until billing re-opens and then have a good chance of being stuck with someone who only wants a cd-key... great...

Ask what other documentation they'll need to verify your identity.

May be a driver's license, passport - they can tell you what can be accepted in your case.

If you are the original legitimate account holder, this shouldn't be terribly difficult to prove.