Faction Change Problem - Blue Tracker

#0 - Aug. 9, 2010, 7:45 a.m.

Characer: GoozieAD306E
Server: Tanaris
From Horde(Blood Elf) to Alliance.

Transaction: MOGPJI

I Transfered this character from Borean Tundra, to Tanaris. That's why the name is like that the original name on Borean was "Goozie". I keep getting the message "You cannot log in until the character update process you initiated is complete." I haven't received any email of my character being locked or anything. So I am unsure as to why there isn't any option to Faction Change.

Orlyia

#1 - Aug. 9, 2010, 7:55 a.m.

Have you actually logged into that character yet?

With multiple transactions, that step can help prevent complications.

Orlyia

#3 - Aug. 9, 2010, 8:14 p.m.

Possibly, they could also still be in process.

Do you have an option in Account Management to cancel the second one?

If you can - I would, and wait for the first to process through. Log in, then process the second.

If by morning this hasn't unlocked - or if you have no option to cancel, you may wish to consult with our Billing department on this one.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Orlyia

#5 - Aug. 9, 2010, 8:21 p.m.

Q u o t e:
It's labeled under "Successful Faction Change Transactions" with transaction number MOGPJI. So it seems the transaction was succesful, but faction change isn't avaialable and I can't log into him. Perhaps contact billing if it doesn' work in the morning?

That would be my recommendation, yes. This may still be in processing.