Account Hacked -- Authenticator Added

Good morning everyone, (Not sure if there can be any action 'til Monday, but I thought I'd take a stab at it)

I had let my account go inactive in January, and recently tried to log in to buy a download of Starcraft 2. It looks as though my account has been accessed, and an authenticator has been added.

I have since changed my e-mail and battle.net passwords, and ran some full scans.

I used the webform to submit a request to have the authenticator removed, but haven't heard any followup since last Sunday.

I sent the e-mail from the account associated with the battle.net account, so I'm just wondering if I should expect the wait to be longer, or if there's something else at work.

One of my characters that I can still locate on the Armory is named Scorbelly on Bloodhoof.

Could someone look into this and let me know? I've tried calling a few times, but haven't been able to get a queue spot, besides my first call, which I had given up on waiting for.

I think I've found the PDF that needs to be submitted with a copy of my photo ID -- I just wanted to know if I was at a stage where that would help, or something is wrong with my submissions.

Thanks!