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Race Change Mistake

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Ingvar
#0 - Aug. 9, 2010, 9:58 p.m.
Blizzard Post
i moved krolgar from frostwolf to black dragonflight. however, i wanted to purchase a "faction" change, but instead i purchased a "race" change by mistake--changing from a orc to a troll. is it possible to change the troll (Zinjindo) to a draenei free of charge so that i don't have to buy another change?
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Zenlyth
#7 - Aug. 10, 2010, 2:15 a.m.
Blizzard Post
Hello Ingvar,

Unfortunately, for this situation as the other posters state, you will have to call billing to explain the situation. We just do not have the tools to do this for you via forums. Please contact Billing and account services here:

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. If you have any other questions please let us know.