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Hacker Question

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Vordis
#0 - Aug. 9, 2010, 4:38 a.m.
Blizzard Post
A buddy of mine has a weird situation that we don't understand and was hoping someone might. His account was canceled. It appears a hacker reinstated his account with the recruit a friend option. The hacker then took his main character and ran Botanica repeatedly. Why would he run that dungeon?
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Aprendiz
#9 - Sept. 2, 2010, 9:45 p.m.
Blizzard Post
Hi Vordis,

As other’s have mentioned, it’s possible that the account was being used maliciously to obtain in game items and then vendor them.

Have your friend secure his computer, contact our Billing and Account services to recover the account and then submit an in game ticket if anything looks out of order.

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Hours: 7 AM to 8 PM Pacific Time
How to contact:
Please Keep in mind that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Let me know if you need further assistance, thanks!

Additional account security information can be found on our sticky:
Let us know if you have any other questions.