Parental Controls email -- not my account

#0 - Aug. 13, 2010, 11:49 p.m.

I just received what appears to be a completely legit email from Blizzard. Links are correct, headers are correct, spelling/grammar, etc. The email says:

Q u o t e:
Congratulations! You have successfully set up Parental Controls for the Battle.net accounts below. To manage Parental Controls on the accounts below, simply click the link under the child's name.

But the account name/email that it gives is not one that belongs to me. And this email was sent to my GMail address which is not my battle.net account email. It's like somebody setup parental controls on an account but gave my GMail address as the controlling account.

What should I do?

Zenlyth

#2 - Aug. 14, 2010, 12:21 a.m.

Hiya Shalii,

If you are sure this email is legit and the account does not belong to you, but you see that the Information matches your particular email address, it would be best to contact Billing and Account services to have your email removed from that particular account it is attached too. Please contact them here:

Account Services

Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

[email protected]

https://us.blizzard.com/support/webform.xml

Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Please let us know if you have any further questions.