Account compromised.

#0 - Aug. 13, 2010, 10:06 p.m.
Blizzard Post
Ok, so i was at a friends house for about 5 days and i come back to find that my accounts been hacked? What....just happened so i went on and got my account back and stuff but im still left with nothing i have 6g and my gear on my pally tank is GONE please help blizz!
#1 - Aug. 13, 2010, 10:11 p.m.
Blizzard Post
There is a bright and shiny stickied thread just above your post, Forceofdeath.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Amongst other things it will encourage you to submit an in-game petition to report the compromise so it can be investigated. It will also give you advice on securing your computer/account.

Queue times are currently around 1-2 days for compromise investigations. :)

Good luck and let us know if you have any other questions.
#6 - Aug. 13, 2010, 10:35 p.m.
Blizzard Post
Q u o t e:
so i can't get my gear back


Did you actually read the link I provided, Forceofdeath? If you did you may have seen the very first section in that post that says:
Q u o t e:


Now, don't panic. Blizzard Entertainment's Account Services and In-Game Support teams are here to help you, and below we've highlighted a guide from our Knowledge Base that will walk you through each step of the account recovery process including securing your account, regaining access, reporting any losses, and preparing for restoration.


What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

Which leads to basically a check list of things to do. Step Four:

Contact In-Game Support to Report Any Character, Item, or Currency Losses
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=30807

Which will lead to Step Six:

Remain Patient ("When will I get my characters back?")
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=30809

So although no restoration is ever guaranteed, Forceofdeath, our Investigation team will look into your compromise and do what they can. If they are able to verify the compromise and what happened during that time they should be able to repair the damage (i.e. returning stolen gold, sold, deleted or disenchanted items, etc...).

I linked that thread because it contains a great deal of information regarding this process as well as advice on how to secure your computer, please read it.