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WoW account has been compromised

Forum Avatar
Stipe
#0 - Aug. 17, 2010, 8:17 p.m.
Blizzard Post
Hello Blizzard,

I was joyfully playing x box for 30 and came back to play way to find out that my account has been compromised. Some has hacked my account deleted my only Level 80, Stipe and took all of my belongings including gold and rare items. Can anybody tell me what I can do to reverse this.

PS. I'm trying to be as calm as possible.
Forum Avatar
Orlyia
#1 - Aug. 17, 2010, 8:20 p.m.
Blizzard Post
One of the first things is to find the source of this.

Until that is determined, the chances of this happening again are VERY high.

If possible - go right now and recover your password from the link on our main page.

Then, I'd make certain of your system and email security. Then maybe even change your password again afterwards.

This should be useful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109
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Orlyia
#3 - Aug. 17, 2010, 8:41 p.m.
Blizzard Post
Q u o t e:
My characters are there.
Their servers have been changed as well as names.


Sounds like they transferred them, that's not terribly uncommon in a compromise.
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Orlyia
#5 - Aug. 17, 2010, 8:53 p.m.
Blizzard Post
Q u o t e:
I ran the Spy bot search and destroy and it found a lot of threats to my computer. These have all been removed now. Now that my computer is secure and my account is, because i changed the password like twice, what do i do. Wait for you guys to do your stuff?


If you've reported it, yes.

I wouldn't rely on just one scanner - especially if you found multiple threats.

I'd run one geared to adware/spyware and one to virus/trojans at the very least....with the launcher up and a bit of gibberish in the text fields.

A single scanner seldom identifies all threats.