Ticket escalated? - Blue Tracker

#1 - Aug. 15, 2010, 7:21 p.m.

Q u o t e:
Hello there, I recently recovered my account from a hacking issue. I opened a ticket asking about recovering my items and gold, I eventually received an in game notice that my ticket had been escalated and that an email was sent regarding the ticket. Problem is, I didn't receive an email and its been a few hours since I got the escalated notice. is this normal or did the email not get sent? Yes I've confirmed my contact email and have checked all junk mail boxes.

Thanks for any help.

Restorations take several days to complete.

Auryk

#4 - Aug. 16, 2010, 3:28 a.m.

My records show that you were sent an e-mail today-8/15/2010-at 9:47:09 AM regarding a password reset , Maldobar. That e-mail does not give you the results of your account investigation, though. That will be sent at a later time, when your escalated petition is looked into further.

I would refrain from creating another petition. Doing so may remove the current one from its place in line, and serve to increase your wait time.

Auryk

#6 - Aug. 16, 2010, 5:30 a.m.

Q u o t e:
Thank you very much, I shall leave my ticket open and wait patiently. :)

Sounds like a good plan, Maldobar. Good luck with your restoration.