Cannot log into character.

#0 - Aug. 14, 2010, 4:27 a.m.

I received an email saying my character is possibly FCed by someone else, but it is already FCed on my character screen, and when I attempt to log on into my character, it says "You cannot log in untill the character update process you recently initiated is complete."

Please advice on my situation, thanks. My character name is "Stormberg", on Blackrock.

Vrakthris

#3 - Aug. 14, 2010, 6:52 a.m.

Unfortunately it does look like there was an issue with a previously faction change on the account. I'm sorry to say that you'll need to contact our Billing and Account Services in order to get it straightened out.

Billing and Account Services

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http://www.blizzard.com/support/wowbilling/?id=eSupport000
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