Account hacked twice in 4 days.

#0 - Aug. 9, 2010, 5:39 p.m.

I come to the forums for help. My stuff was restored once and promptly after it was I got a critical error and was unable to log into my account for the second time. I log in the morning to find all the stuff that was restored to me is once again gone and my guild banks wiped clean. I have removed the spyware and cleaned out my cookies and all that and this problem still happened. Are authenticators not safe anymore? Should I remove it? Any intelligent help or a Gms help would be appreciated thank you.

Thanks for responding no one else knows my info and I do not look at "naughty sites" Mostly I just go to music blogs.

Yes my authenticator is attached to my account. I am not that stupid.

Orlyia

#29 - Aug. 10, 2010, 8:13 p.m.

I'd say one of two things happened here.

The original poster does have malware that connected with the compromiser instead of us - and they used that brief window of opportunity to log in.

The compromiser was given the code needed to log in at the time of that attack.

There really are no other options with a physical authenticator.

If it's malware based - it's vital it be found and dealt with. What we've seen of these cases to date (and they are rare for WoW - and hard to pull off) has normally been connected to downloading addons from fake sites that include fake launchers.