First Time Hacked

#0 - Aug. 9, 2010, 12:52 a.m.

Well, it finally happened to me. I've been hacked. Horrible feeling, really. And strange, considering I was just away from the computer for an hour as it happened. Lost all my equipment, bank contents, gold, and even my bags themselves. And I have no idea how it could have happened, as I try to be careful about these sort of things. But, c'est la vie, I guess.

I've read all over the site and done everything that was suggested; changed my e-mail address and passwords, ran virus scans, bought an authenticator, filled out a web form with all the info, and submitted an in-game ticket.

My question is on the ticket. This is the first time I've ever had to make a ticket for anything, and I'm not sure how the process works. Do I just sit around in-game waiting for a GM to PM me? Because I've been doing that for the last 6 hours, and I need to cook some supper.

Also, what is the normal resolution for these situations? Do people get back everything they had previously?

*sigh*, like I needed anything else to stress about.

Orlyia

#5 - Aug. 9, 2010, 12:23 p.m.

Q u o t e:
I have another question, actually.

I've scanned my computer a couple times now and found no keyloggers. I'm careful about any scam or phishing e-mails. I don't share my account with anyone ever at all. What are some other common ways this could happen? And is there any way to find out WHO did the hacking?

The most common ways are malware, compromised emails and social engineering - which can actually cover quite a gambit.

If you reused the same pass/ID from anywhere else, especially a website - that too is particularly high risk.

Remember when you scan - pop open the launcher and have a bit of gibberish in the text fields. Some malware won't wake up unless the launcher is active.

As to who - this was foreign and malicious. Trafficking in illicit virtual goods is a multi-BILLION dollar a year business and the vast majority of their 'product' is from pillaged accounts.