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Unauthorized adding of authenticator

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Shadyness
#0 - Aug. 7, 2010, 8:42 p.m.
Blizzard Post
Ive been away here the past couple months doing training for the marine corps and i just got back and now theres an authenticator on my account that i didnt put.. i already reset my password and have a brand new computer so please help me and remove this authenticator... i can answer any questions about the account

my real account is [Removed] thats the account i need help with.
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Vrakthris
#4 - Aug. 7, 2010, 11:14 p.m.
Blizzard Post
It looks like you were able to get through to Billing and get that maliciously applied Authenticator removed, Shadyness.

In case the Billing Rep did not tell you it looks like they already forwarded your case for investigation. You should be contacted in the next day or two with the results of your investigation.

In the meantime, please review the following links for information on keeping your account and computer security.

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Good luck!