Photo ID

Q u o t e:
ok well is there anything else you send with a fax photo or like account info or just the id and the authenticator
will be removed?

We do need to know what it's pertaining to. I'd jot the account name on the fax as well.

Q u o t e:
so just the account name when u log in like u put that on the paper with ID

That would let us identify what account it is supposed to go to, yes.

Were you told you need to submit identity proof, or have you tried calling Billing?

Sometimes this can be done on the phone if they can verify your identity that way.