Worthless gameplay credits

#0 - Aug. 5, 2010, 2:09 a.m.

I just checked an area of account management I had never seen.

It had a long, detailed history of account activity, payment dates and such.

It also listed all the times I had been granted credit for free gameplay everytime WoW had a major service outage. Over the history of the account, dozens of days.

Now here is the catch. Every one of those credits was listed as expired.

If you have an account that automatically renews, Blizzard lets the free gameplay credits expire instead of tacking them onto your latest paid period before they bill again.

This is an extremely odd business practice compared with other subscription-based services. Comcast, for example, pro-rates my autopay bill with any service-related credits. They don't require me to deactivate autopay in order to get credit for the service they failed to deliver.

I'm gonna guess that a consumer rights litigator would love to take this one on. Blizzard might have bilked subscribers out of millions of credits.

Vrakthris

#7 - Aug. 5, 2010, 2:43 a.m.

I am very sorry for the confusion, Badenarens, as the others indicated you may be reading it wrong. Credit applies before all other methods of payment. If you had an active reoccurring subscription then any credit would have applied to the account after the current time expired and before the new subscription took over.

If you have a question, Badenarens, it is usually best to ask to make sure you understand a situation correctly before making such accusations. :)