I think I'm being keylogged!!

#0 - Aug. 4, 2010, 10:02 p.m.

I need some help! Practically everyday I'm receiving e-mails saying my account has been advertising/spamming and I can honestly say I haven't been doing this. The other e-mails say I've reset my password and the password needs to be changed. This has been happening for 4 days straight, then today I found that my account has several lvl 1 human characters with jumbles of letters as names, such as something like "abcdxyzxyz" and my prediction (and also my buddy thinks so, too.) is that I'm being keylogged and whoever is doing it can see my password and password changes. I need help and I need this to stop!!!

Orlyia

#12 - Aug. 5, 2010, 7:02 a.m.

Finding the source of this is vital to stopping it, Razich.

At least some of those emails are legitimate because your account HAS been used for such purposes.

A new computer may help, but unless your security is solid - how they got in the first time is liable to happen all over again.

Some of those emails could have been phishes. Looking at the internal routing header on any email will tell you the true sender.

I'd also recommend getting an authenticator for your account as an additional layer of protection.

This article may prove useful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109