Me and my friend got hacked, plus more.

#0 - Aug. 6, 2010, 1:37 a.m.

So last night me and my friend, who'c account is linked to this one through RAF got hacked, we are currently on my friends laptop. We've run scans from two different free anti-viral applications, and are now using a virtual keyboard to change/type in passwords. Last night I managed to get my battlenet account back but found that;
1. Parental controls were enabled to an uknown e-mail
2. My secret questions was changed
3. My e-mail had been comepletely hacked (Password changed, secret question changed and my back-up e-mail was changed)

As is I am not able to attach an authenticator and the hackers have my e-mail I understand my account is completely vulnerable right now.

My friend was able to get his account information back and secured on both his battlenet and his e-mail however his "WoW" account was banned.

What can we do? The phone queue is apparantly full.

Also, at the time of writing we noticed this. http://a.imageshack.us/img228/4424/thisx.jpg

#12 - Aug. 6, 2010, 6:53 a.m.

Q u o t e:

Hey, it's me the friend that his account is linked to. Since posting this my friend has been completely hacked. can we please get a blue in here!

This is very odd.

While your compromise matches up very well with the 'typical malicious' variety of intrusion, your friend's doesn't - at least not yet.

Would anyone else have had access to both your accounts and possibly THEY had malware on their system?

That's just speculation at this point, but would seem to fit this pattern.

Anyway, any compromise works pretty much the same. First, making absolutely certain your system and email are secure - then getting recovered.

I'd also highly recommend adding authenticators as an added layer of protection.

To get back into control of this account with parental controls attached, contacting Billing is going to be necessary - preferably by phone. It can be a bit challenging to get into the queue at times, but remember they work 7 days a week so this weekend may be a bit easier.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109