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Authenticator help

Forum Avatar
Ellestria
#0 - Aug. 5, 2010, 4:20 p.m.
Blizzard Post
Guys,

I run the authenticator on my iphone, which met an unfortunate end today!

How can i log in to my battle.net account, WoW, or SC2 to fix it so i no longer need the authenticator?

It's 3 weeks for a new phone!!!

Please help!
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Zenlyth
#3 - Aug. 5, 2010, 6:54 p.m.
Blizzard Post
Hiya Ellestria,

I’m sorry to hear about your phone; in this case you will need to contact billing to get the authenticator removed. You can also contact them through our web form regarding the issue, but preferably by phone.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:
Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Let me know if you need further assistance, thanks!